Privacy Policy
Spokeshave Joinery Last updated: 14 July 2026 Spokeshave Joinery (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information when you visit spokeshave.co.uk (the “Website”) or contact us about our bespoke timber joinery services. We are the data controller for the personal information described below. If you have any questions about this policy or how we handle your data, you can contact us using the details at the end of this page.1. Who We Are
Spokeshave Joinery The Old Brickyard, Pontrilas, Herefordshire, HR2 0DJ Email: enquiries@spokeshavejoinery.co.uk Phone: 01981 241 0712. Information We Collect
We only collect the personal information you choose to give us, or that is generated automatically when you browse our Website.a) Information you give us directly
When you make an enquiry or request a quote — by phone, email, or through a form on our Website — we may collect:- Your name
- Your email address
- Your phone number
- The contents of your message (e.g. details about your project or enquiry)
b) Information collected automatically
When you visit our Website, certain information is collected automatically via cookies and similar technologies, including:- Your IP address
- Browser type and device information
- Pages visited, time spent on the site, and how you arrived at the Website (e.g. via search engine or link)
3. How We Use Your Information
We use your personal information for the following purposes:| Purpose | Legal basis |
|---|---|
| Responding to your enquiries and providing quotes | Legitimate interests / steps to enter a contract with you |
| Delivering our joinery services if you become a customer | Performance of a contract |
| Understanding how visitors use our Website, to improve it | Legitimate interests |
| Complying with our legal and regulatory obligations | Legal obligation |
4. Who We Share Your Information With
We do not sell or rent your personal data. We may share your information with:- Service providers who help us run our business and Website (e.g. our website hosting provider, email provider, and Google, as our analytics provider), who process data on our behalf and are bound by data protection obligations.
- Professional advisers (e.g. accountants, solicitors) where necessary.
- Regulators or authorities, where we are required to do so by law.
5. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes it was collected:- Enquiries that do not become a project: typically retained for up to 24 months, so we can follow up or refer back to previous conversations, after which they are deleted.
- Customer and project records: retained for as long as required to fulfil our contractual, accounting, warranty (including our 10-year guarantee) and legal obligations — typically up to 7 years after the relationship ends, in line with standard UK record-keeping requirements.
- Website analytics data: retained according to Google Analytics’ standard retention settings (see Section 6).
6. Cookies
Our Website uses cookies — small text files stored on your device — to help it function and to help us understand how visitors use the site. We use Google Analytics, which places cookies to collect anonymised/aggregated statistics about site visits, such as pages viewed and time spent on the Website. This helps us understand what visitors find useful and improve our content. Google Analytics cookies collect information under Google’s own privacy policy, available at policies.google.com/privacy. You can control or delete cookies at any time through your browser settings. Please note that disabling cookies may affect how parts of the Website function. Where required by law, we will ask for your consent to non-essential cookies (such as analytics) via a cookie banner when you first visit the Website.7. Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information (“right to be forgotten”)
- Restrict or object to how we use your information
- Request a copy of your information in a portable format
- Withdraw consent at any time, where we rely on consent (e.g. for cookies)